Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, password (encrypted), phone number (optional)
• Payment Information: Billing address, payment method details (processed by secure providers)
• Files and Content: Files you upload for conversion, file metadata
• Communications: Messages you send through contact forms or support tickets

1.2 Information Collected Automatically

We automatically collect certain information when you use our services:

• Usage Data: Pages visited, features used, time spent, conversion history
• Device Information: IP address, browser type and version, operating system
• Log Data: Server logs including timestamps, API requests, response codes

2. How We Use Your Information

We use your personal information for the following purposes:

3. File Processing and Data Retention

Your uploaded files are handled with strict security and privacy controls:

• Processing: Files processed in isolated, encrypted containers with no human access
• Storage Duration: Free users: 24 hours | Premium users: up to 30 days based on plan
• Automatic Deletion: Files permanently deleted after retention period expires
• No Sharing: We never share, sell, or transfer your files to third parties
• No Training: Your files are NEVER used for AI training or model improvement

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors who process data on our behalf (e.g., AWS, Azure, Google Cloud, Stripe). All service providers are bound by Data Processing Agreements (DPAs) and comply with GDPR and CCPA regulations.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes (subpoenas, court orders), or to protect the safety of our users.

5. Your Privacy Rights

You have comprehensive rights regarding your personal information:

To exercise any of these rights, visit your account settings or contact us.

6. Data Security Measures

We implement industry-leading security measures to protect your data. For comprehensive details, please see our Security & Compliance page.

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• 24/7 security monitoring and incident response

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: